Delivery questions usually come up before someone picks a module, and the useful ones are specific: which files arrive, how the folder is laid out, and what changes when a new pack lands. Send that kind of detail and we can point you to the right place.
Use the contact page if you want to ask what a module includes, how the setup notes are written, or whether a specific file format fits the tools your studio already runs. Mention the module name and your studio type so the answer is not generic.
If a download is incomplete, a folder is missing a file, or the naming inside a pack does not match the setup notes, the support desk is the right route. Include the module name and what you expected to see.
For questions about scope rather than delivery, the plans page lists what belongs to each module and how the free starter kit fits in. It is the fastest way to confirm whether a pack matches your studio size before writing to us.
Reach the team directly at team@friendmode.com or +54 11 5104-8509. Written requests can go to Av. Corrientes 1234, Torre Bellini, Piso 8, C1043 Buenos Aires, Argentina.
Include the module name, your studio type, and the file or step involved. That is usually enough for a useful reply.Most questions about a Friendmode purchase come down to the same few points: what actually lands in your workspace, what happens when a module changes, and what we do not promise. The notes below settle those readings before you pick anything.
If a reading here still feels open, write to team@friendmode.com or call +54 11 5104-8509 and describe the studio setup. We answer the question, not a script.
Delivery here is not a shipment or a login. It is a handoff of files, notes, and a folder structure you can open the same day. Below is the sequence most studios follow, from the free starter kit to a working module in daily use.
Before any module, the starter kit gives a two-person team a way to test the format. It includes a sample project template, a short intake form, and a revision tracker with a few example rows. Nothing is locked, nothing expires. If the structure fits how your studio already works, the next step is choosing the module that matches your size and discipline.
Modules are grouped by the work they support: client intake, invoicing checklists, brand asset organization, and feedback tracking. A solo illustrator and a four-person video team will not need the same set. The catalog page lists what each module contains, so you can compare scope before deciding. There is no bundle requirement and no upgrade path you have to follow.
Each module arrives as practical files or a lightweight app, depending on what the task actually needs. Alongside them you get plain-language setup notes: where each file goes, which fields to rename first, and how the folder structure is meant to hold together. The notes are written for someone opening the module for the first time, not for a systems administrator.
The folder layout is the same across modules, so a designer, illustrator, video editor, or copywriter can move between them without relearning the logic. Approved files sit apart from working files, revisions carry a date and a status, and handoff folders stay separate from internal drafts. You can start using the system the day it arrives.
New packs are released monthly, and buyers receive lifetime updates on any module already purchased. When a module changes, the updated files replace the old ones in the same structure, so your existing setup keeps working. This matters most for studios whose client base shifts over time and whose admin needs shift with it.
Buyers also get access to a private community board for exchanging workflow ideas: how a two-person team splits revision rounds, how intake forms get trimmed for a specific client type, how asset folders stay clean after a handoff. It is a place to compare notes, not a support queue, and it stays separate from the module files themselves.
No heavyweight platform, no account setup required to use the files, and no dependency on a single device. If something in the sequence is unclear before you choose a module, write to team@friendmode.com or call +54 11 5104-8509.
Friendmode ships practical files and lightweight apps, so delivery is mostly about getting the right files into the right workspace without a setup call. Here is the order most studios follow, from the free starter kit to a working system you can open the same day.
Fill in the short form with your studio type and team size. You get the starter files plus plain-language setup notes, so you can see how the folder structure and templates behave before choosing anything else. A two-person team can test the format here without committing to a module.
Once you know the format works, pick the module that fits how you actually run projects: intake forms, revision trackers, brand asset organizers, or invoicing checklists. Solo practices usually start with one; teams of two or three often take two that share the same naming rules.
Each purchase arrives as the module files plus a short orientation to the folder structure. No heavyweight platform, no account setup required to use the files, and no dependency on a single device. A designer, illustrator, video editor, or copywriter can open the workspace and start using it the same day.
Take a project already in progress and move its intake, revision notes, and deliverable list into the new structure. This is where you find out which columns and fields your studio actually uses, and which ones you can drop. Most teams adjust the template once at this stage and then leave it alone.
New packs are released monthly, and buyers receive lifetime updates, so an existing module keeps matching the studio workflow as it changes. You do not re-buy anything to stay current. Updates land in the same place as your original files, so the structure you already learned stays intact.
Buyers also get access to a private community board for trading workflow notes with other independent studios across Argentina and Latin America. It is a place to compare how a two-person team holds five projects at once, not a support queue. If you would rather read first, the module documentation covers the same ground on its own.
Not sure which module fits yet? The free starter kit is the honest first step, and the module catalog on the services page shows what each pack contains before you decide.
See what each module contains Compare options by studio size
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