Not every question needs a form. If a module does not fit the way your studio already works, the support desk can look at the specific file, the section that is causing friction, and the client process it has to survive.

Send the module name, the file format you are working in, and a short description of where things stall. That is usually enough to explain how a template is structured, how to rename or regroup sections, or how to reshape an intake form, invoicing checklist, or feedback tracker around one client's approval flow. Questions about opening a lightweight app or moving a template between two people on the same team are handled the same way, in plain language and without a script.

What helps to include

The module or pack you are working with
The file format and the tool you open it in
The step that keeps getting stuck, in your own words

Write to the support desk

The support desk does not create accounts, process orders, or promise a fixed response time. When a workflow idea is better answered by other studios, it points toward the private community board.

Support for the modules you already use

Most questions that reach us are not complicated. A template opens with sections that do not match how your studio names things. An intake form asks for a field your client will never fill in. A revision tracker records rounds but not the decisions behind them. The support desk exists for exactly that kind of problem: understanding how a file is structured, renaming or regrouping parts of it, and adapting a checklist or tracker to one specific client process. We do not create accounts, process orders, or promise a fixed response time. What we do is read your question carefully and answer in plain language, the same way the setup notes are written.

Email

Write to team@friendmode.com with the module name and a short description of what is not fitting. Screenshots of the file structure help more than long explanations.

Phone

Call +54 11 5104-8509 if a written answer is not practical. This is a working line, not a call center, so expect a normal conversation about the file or workflow in question.

Post

Av. Corrientes 1234, Torre Bellini, Piso 8, C1043 Buenos Aires, Argentina. Used for correspondence only.

Questions we answer often

Can I rename or reorganize sections inside a template?: Yes. The files are built to be edited. If a section name does not match your studio vocabulary, change it. The setup notes explain which parts are safe to rename and which ones feed into other parts of the file.
Will a module open in the tools my team already uses?: The resources are plain files and lightweight apps, not a platform. If you are unsure whether a specific module fits your current setup, describe the tools you use and we will tell you honestly whether it will work or not.
How do I move a template between two people on the team?: Handoffs are covered in the documentation. The short version: keep one shared copy, agree on a naming rule, and record who owns which section. If that breaks down in practice, write to us with the details.
Where can I compare workflow ideas with other studios?: Buyers get access to a private community board for swapping workflow ideas. Some questions are better answered by another two-person studio than by us, and the board is where that happens.

If your question is about a module you have not chosen yet, start with the free starter kit and describe your studio in the request. That gives us enough context to point you at the right pack.

Contact the support desk See the module options

For details on how requests and submissions are handled, see our Privacy policy and Terms.

Support desk contacts

Most questions that reach us are practical: how a template is structured, whether a file opens in the tools you already use, or how to rename sections so an intake form matches a specific client process. The channels below go straight to the people who write the setup notes.

Emailteam@friendmode.com

Best for file compatibility questions, workflow adjustments, and anything that needs a written answer you can keep.

Phone+54 11 5104-8509

Use it when a revision, approval, or deliverable is stuck and a short conversation is faster than typing it out.

Postal address

Av. Corrientes 1234, Torre Bellini, Piso 8, C1043 Buenos Aires, Argentina

Before writing, it helps to have the module name and the step that is not working. If your question is about a workflow idea rather than a file, the private community board is often the better place, since other studios have already adapted the same templates to their own clients.